The difficulties that resettled refugees experience in accessing primary health-care services have been widely documented. In most developed countries, pharmacists are often the first health-care professional contacted by consumers; however, the ability of refugees to access community pharmacies and medication may be limited. This review systematically reviewed the literature and synthesised findings of research that explored barriers and/or facilitators of access to medication and pharmacy services for resettled refugees. This review adhered to guidelines for systematic reviews by PRISMA (preferred reporting items for systematic reviews and meta-analyses). Databases were searched during March 2014 and included Scopus, ProQuest Sociological Abstracts, PubMed, Embase and APAIS Health. The Australian and International grey literature was also explored. Nine studies met the quality and inclusion criteria. The research reported in seven of the nine studies was conducted in the US, one was conducted in Australia and the other in the UK. The majority of studies focussed on South-east Asian refugees. Themes identified across the studies included language and the use of interpreters; navigating the Western health-care system; culture and illness beliefs; medication non-adherence; use of traditional medicine; and family, peer and community support. There is a significant paucity of published research exploring barriers to medication and pharmacy services among resettled refugees. This systematic review highlights the need for appropriate interpreting and translation services, as well as pharmacy staff demonstrating effective cross-cultural communication skills. © 2015 La Trobe University.

Barriers primary health care. medicines

Information Seeking Behavior cultural anthropology information seeking Communication Barriers Asian refugee Australia community care human communication disorder Refugees health belief Community Pharmacy Services Professional-Patient Relations communication skill human relation Pharmaceutical Preparations United States Humans family Trust traditional medicine drug Review cultural factor peer group pharmacy help seeking behavior health care access United Kingdom treatment refusal health care system health literacy pharmacist pharmaceutical care systematic review Health Services Accessibility Culture health care delivery