The life of a refugee is hard. We show how Maslow's theory of motivation can be utilized to better understand the situation of refugees in the Netherlands. Our aim is to formulate guidelines for the authorities in terms of logistical support. From a methodological position, we motivate the use of critical systems thinking to be used in wicked problems. The popular account of Maslow's work undermines key aspects from the original work, namely, preconditions for need satisfaction and the role of information. As we analysed stories told by refugees, it is these lesser known aspects of his theory that provided most insights. Freedom in host countries is gained on different levels. Contrasting Maslow's view, we propose that freedom is an “end” and hierarchical. Without information, the refugee cannot experience freedom. Because the stories of the refugees follow Maslow's needs hierarchy, we argue that information provided should be according to this hierarchy. © 2019 John Wiley & Sons, Ltd.

theory of human motivation wicked problems critical systems thinking refugee crises

refugee crises Netherlands Critical systems thinking Logistical support Need satisfactions motivation System theory Host countries Wicked problems