The article is concerned with the organizational and team-related challenges of integration of refugees in Switzerland from the perspective of the actors in organizations who assume this task in their daily work. Based on interviews with employees of the Zürcher Fachorganisation AOZ and the Fachstelle Integration Graubünden the development and functionality of different organizational structures will be discussed and analyzed with regard to their adaptation to structural conditions of the region as well as specific requirements of the arriving refugees. Particular consideration is given to measures of social and professional integration. The two organizations were chosen because the former is well established in Switzerland and has been active in the integration of refugees for more than 30 years and the latter has been particularly successful in assisting refugees to get a placement in the primary labor market. Numerous challenges of newly arriving refugees in Switzerland require different targeted services (language training, cultural integration, psychological support, etc.). In order to meet these requirements coordinated, balanced team structures are required. The results show that the two organizations differ considerably in their structure, distribution of tasks and integration into networks despite almost identical remits. © 2016, Springer Fachmedien Wiesbaden.

Refugees Social and professional integration Organizational and team structures

[No Keywords available]