Journal for Nurse Practitioners
Volume 12, Issue 7, 2016, Pages 487-494

Understanding Refugees’ Perceptions of Health Care in the United States (Article)

Worabo H.J. , Hsueh K.-H. , Yakimo R. , Worabo E. , Burgess P.A. , Farberman S.M.
  • a [Affiliation not available]
  • b [Affiliation not available]
  • c [Affiliation not available]
  • d [Affiliation not available]
  • e [Affiliation not available]
  • f [Affiliation not available]

Abstract

Ongoing conflicts around the world have resulted in record numbers of refugees. Given the unique health care needs and access barriers refugees face upon resettlement in the United States, we aimed to better understand refugees’ perceptions of US health care as the first step to quality improvement initiatives. We used a qualitative approach by conducting 4 focus group interviews with refugees from Iraq, Eritrea, Somalia, and Bhutan. We identified 3 common themes: conflicting expectations, miscommunication, and varying levels of trust and satisfaction. Findings support in-person interpreters, cultural competency training, and integrated primary health care delivery models with stronger connections with resettlement agencies. © 2016 Elsevier Inc.

Author Keywords

Primary care Refugees culture Health care access

Index Keywords

perception total quality management Eritrea refugee human Iraq cultural competence Bhutan interview United States Trust model human experiment health care access Somalia expectation satisfaction health care need primary health care

Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-84990996968&doi=10.1016%2fj.nurpra.2016.04.014&partnerID=40&md5=35856c8ce975be4c01c10d343e9be784

DOI: 10.1016/j.nurpra.2016.04.014
ISSN: 15554155
Cited by: 5
Original Language: English