Gesundheitswesen
Volume 78, Issue 4, 2016, Pages 209-214

Communication with Migrant Patients and their Parents in Inpatient General Pediatric Care [Verständigung mit Patienten und Eltern mit Migrationshintergrund in der stationären allgemeinpädiatrischen Versorgung] (Article)

Ullrich S.* , Briel D. , Nesterko Y. , Hiemisch A. , Brähler E. , Glaesmer H.
  • a Abteilung für Medizinische Psychologie und Medizinische Soziologie, Universitätsklinikum Leipzig AöR, Philipp-Rosenthal-Straße 55, Leipzig, 4103, Germany
  • b Abteilung für Medizinische Psychologie und Medizinische Soziologie, Universitätsklinikum Leipzig AöR, Philipp-Rosenthal-Straße 55, Leipzig, 4103, Germany
  • c Abteilung für Medizinische Psychologie und Medizinische Soziologie, Universitätsklinikum Leipzig AöR, Philipp-Rosenthal-Straße 55, Leipzig, 4103, Germany
  • d Department für Frauen und Kindermedizin, Klinik und Poliklinik für Kinder- und Jugendmedizin, Universitätsklinikum Leipzig AöR, Germany
  • e Abteilung für Medizinische Psychologie und Medizinische Soziologie, Universitätsklinikum Leipzig AöR, Philipp-Rosenthal-Straße 55, Leipzig, 4103, Germany, Klinik und Poliklinik für Psychosomatische Medizin und Psychotherapie, Universitätsmedizin Mainz, Germany
  • f Abteilung für Medizinische Psychologie und Medizinische Soziologie, Universitätsklinikum Leipzig AöR, Philipp-Rosenthal-Straße 55, Leipzig, 4103, Germany

Abstract

Objectives: Depending on the ethnic background of patients, the quality of communication between the parents of pediatric patients and clinicians, as well as the type and frequency of interpreter services was studied in an inpatient setting. Methods: As part of a questionnaire-based survey, data from parents, doctors and nurses with reference to 220 pediatric patients treated in the Department of Pediatrics at the University Hospital Leipzig from February to May 2013 were analyzed; 18,2% of patients were migrants. Results: No differences were found in the assessment of the quality of communication with clinic staff by migrant and non-migrant parents. Physicians as well as nurses rated the communication with migrant parents compared to non-migrant parents significantly lower. In up to 19,2% (data provided by nursing staff) and 15,3% (data provided by doctors) of the cases characterized by insufficient language skills on the part of migrant parents, interpreter services had to be procured. No professional interpreters were used. Conclusion: The results highlight once more the difficulties in communication between clinicians and migrant patients with insufficient language skills. More attention should be paid to the impact of the use of professional interpreters in the health care services. © Georg Thieme Verlag KG.

Author Keywords

Migration communication Doctor-patient-communication Pediatrics professional interpreter service

Index Keywords

pediatrician Parents general practice doctor patient relation communication barrier Physician-Patient Relations Communication Barriers Pediatricians Germany Communication university hospital interpersonal communication human pediatric nurse statistics and numerical data controlled study nursing staff General Practitioners pediatrics general practitioner language Humans migrant parent Infant, Newborn male Nurses, Pediatric preschool child female Infant Child, Preschool hospital department newborn questionnaire patient satisfaction doctor nurse relation interpreter service translating (language) major clinical study migration Translating skill Transients and Migrants Hospital Departments attention child care Child
Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-84966292081&doi=10.1055%2fs-0042-102341&partnerID=40&md5=eb799af9c7b236e55729e8e78ff65ef1
DOI: 10.1055/s-0042-102341
ISSN: 09413790
Cited by: 5
Original Language: German