Applied Nursing Research
Volume 29, 2016, Pages 96-100

Migration background and overall satisfaction with pre-hospital emergency care (Article)

Kietzmann D.* , Wiehn S. , Kehl D. , Knuth D. , Schmidt S.
  • a Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, Greifswald, 17487, Germany
  • b Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, Greifswald, 17487, Germany
  • c Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, Greifswald, 17487, Germany
  • d Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, Greifswald, 17487, Germany
  • e Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, Greifswald, 17487, Germany

Abstract

Objectives: This study was designed to explore how sociodemographic factors of the patient/patient's relatives including migrant status and service-related aspects influence overall satisfaction with pre-hospital emergency care. Methods: A descriptive-analytical study was conducted on 218 persons (57 migrants and 161 nonmigrants) who had received pre-hospital emergency care directly (as a patient) or indirectly (as a significant other) in Germany. Sociodemographic data and service-related aspects were entered into a hierarchical regression analysis in order to identify their influence on overall satisfaction. Results: Altogether, 58.3% of the variance of the overall satisfaction with pre-hospital emergency care can be explained by the final model. Of this sum, only 9.8% is explained by sociodemographic factors and 47.3% by service-related aspects. Migrant status per se did not show any significant influence, whereas no or a basic level of German language skills is significantly negatively associated with overall satisfaction. Professional and emotional/social competencies of the emergency personnel are significantly positively associated with overall satisfaction with pre-hospital emergency care. Conclusions: Sociodemographic-related factors, excepted from language skills, seem to be largely unrelated to overall satisfaction with pre-hospital emergency care. Service-related factors such as the emergency personnel's professional and social/emotional competencies appear as the main factors determining overall satisfaction with pre-hospital emergency care. © 2015 Elsevier Inc.

Author Keywords

Migration background Pre-hospital emergency care Overall satisfaction

Index Keywords

Germany regression analysis human language Germany, West Humans migrant model male female patient satisfaction standards Emergency Medical Services major clinical study adult emergency care migration emergency health service Emigration and Immigration skill hospital relative german federal republic satisfaction
Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-84963540061&doi=10.1016%2fj.apnr.2015.05.009&partnerID=40&md5=074786a38a859cde4afc6460b41cc0a9
DOI: 10.1016/j.apnr.2015.05.009
ISSN: 08971897
Cited by: 3
Original Language: English