The objective of this study was to identify factors that facilitate or hinder access to, use of, and satisfaction with reproductive health services in refugee settings, from the perspective of beneficiaries. Rapid appraisal methods included 46 focus group discussions and interviews with over 800 refugees, audits of 14 health facilities, referral hospital reviews, exit interviews with clients, and interviews with health workers. The study was conducted between February and April 2004 in 11 sites in Uganda, Republic of Congo, and Yemen. Reproductive health was clearly on the policy agenda in all countries with stable refugee sites, but problems with implementation and resources were identified. The quality of services was variable, with high staff turnover in some areas affecting relationships with refugee clients. Referral hospitals in host countries were not all equipped to deal with obstetric and other emergencies of either local or refugee populations, including deficiencies in safe blood supplies and antibiotics. Diagnosis and treatment of STIs and HIV/AIDS was frequently inadequate. Gender based violence was the least well addressed aspect of reproductive health. Interest and knowledge about family planning was high, but acceptance was low. It was concluded that progress has been made in reproductive health services for refugees since 1994, however, urgent advocacy and action is required to sustain and improve the situation. Local implementing partners need more support and supervision to develop appropriate service models and to maintain an acceptable standard of care.

Yemen Republic of Congo Beneficiary viewpoints Uganda Refugees reproductive health

Yemen verbal hostility refugee obstetric care Human immunodeficiency virus infection health care policy human Refugees health service priority journal Medical Audit Congo Uganda sexually transmitted disease interview Reproductive Health Services Young Adult Humans Adolescent Interviews as Topic male female risk factor patient satisfaction Article emergency care adult health care quality health care access Reproductive Health abortion Patient Acceptance of Health Care health care facility family planning acquired immune deficiency syndrome attitude to health Focus Groups Rape