Human service agencies in new immigrant destinations often lack the experience and bilingual staff required to provide inguistically and culturally appropriate services to Latino immigrant families. This qualitative study examined the ways one new destination public health agency responded to this demographic shift. The agency leveraged a culture of collaboration and a team approach so that serving immigrants became the responsibility of all workers, not only a few bilingual staff. Implications for practice including the potential benefits and pitfalls of including monolingual workers in immigrant clients’ care are discussed. © 2018, © 2018 Taylor & Francis.

new destinations Human service delivery immigrants Public health

information processing immigrant public health service demography human middle aged Aged Hispanic Americans qualitative research interview United States Humans migrant Hispanic Adolescent responsibility Interviews as Topic male Emigrants and Immigrants worker staff female Public Health Practice Article adult Health Services Accessibility Focus Groups public health Multilingualism Culture health care delivery