Aim: To describe the level of satisfaction of women who come to the University Hospital of Albacete (CHUA), as regards the health carereceived upon admission for giving birth and during the immediate postnatal period, and to evaluate if the socio-demographic variable has an influence on user satisfaction of the delivery room service. Method: Descriptive and cross-sectional study carried out through an interview in order to obtain data on the socio-demographic, obstetric and gynaecological variables, together with a satisfaction questionnaire for women in the puerperium period at the CHUA, reference hospital of the Health Area in Albacete, in the Obstetrics Service. The selection was made by systematic sampling, in which immigrants and Spanish born women were enrolled according to the inclusion criteria. Results: We found that 92.1% (164) of Spanish-born women carry out a proper integral control of pregnancy, compared to 63.4% (109) of immigrants (χ 2=42.172; gl=1; P=000). The majority (87.5%, 287) of the total number of satisfied women thought that the midwife interest was better or much better than they expected (χ 2=102.466; gl=4; P=000). The large majority of satisfied women (95.81%, 320) would recommend the hospital, while the number of unsatisfied women had doubts (χ 2=93.680; gl=2; P=000). Conclusions: The socio-demographic variables did not appear to have an influence on the overall satisfaction of the women, except for the age. In general, both the autochthonous and immigrant women were satisfied with the attention received in the CHUA Delivery room. © 2011 Elsevier Espaa, S.L.

Immigration Patient satisfaction quality in health care

human comparative study Cross-Sectional Studies Humans cross-sectional study Emigrants and Immigrants female hospital department pregnancy patient satisfaction Article adult Obstetrics and Gynecology Department, Hospital migration health care quality Quality of Health Care standard Postpartum Period puerperium