Government Information Quarterly
Volume 29, Issue SUPPL. 1, 2012, Pages S98-S111
From potential users to actual users: Use of e-government service by Chinese migrant farmer workers (Article)
Wang F.* ,
Chen Y.
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a
Department of Information Resource Management, Business School, Nankai University, No. 94, Weijin Road, Tianjin, 300071, China
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b
Department of Information Resource Management, Business School, Nankai University, No. 94, Weijin Road, Tianjin, 300071, China
Abstract
The number of migrant farmer workers in China has increased so rapidly that they can't be ignored anymore as a vulnerable group in the coming information society. This study formulates a theoretical framework on the process of seeking for government information online and employs a method of questionnaire survey to investigate the information needs of migrant farmer workers and their behavior of using e-government service. The findings drawn include inconsistency of information seeking behaviors with information needs, and conditions of transfer from potential users of e-government services to actual users, such as information literacy, IT environment, the influence of social networks, the operations of government websites, and targeted services. Several policy recommendations are presented based on these findings, including improvements in the workers' information capacity, construction of special e-government programs aimed at such workers, and enhancement of public library systems and government service offerings to this target group. © 2011 Elsevier Inc.
Author Keywords
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Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-83555164798&doi=10.1016%2fj.giq.2011.08.007&partnerID=40&md5=1cfe848ccf3d074212c757dc0a705951
DOI: 10.1016/j.giq.2011.08.007
ISSN: 0740624X
Cited by: 15
Original Language: English