College and Undergraduate Libraries
Volume 18, Issue 4, 2011, Pages 368-384

Reaching Out to International Students: A Focus-Group Approach to Developing Web Resources and Services (Article)

Ganster L.*
  • a 222a Lockwood Library, State University of New York at Buffalo, Buffalo, NY 14260, United States

Abstract

Librarians at the State University of New York at Buffalo implemented the Resources for International Students Web guide to support library outreach to a multicultural and multilingual audience. A focus group helped librarians to understand the needs of new international students and tailor Web resources accordingly. In addition to creating awareness of international student cultural challenges, this article presents focus-group guidelines to assist in the planning process of library services and resources. © 2011 Copyright Taylor and Francis Group, LLC.

Author Keywords

International students Web design focus groups Outreach Information behavior

Index Keywords

[No Keywords available]
Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-84859097492&doi=10.1080%2f10691316.2011.624933&partnerID=40&md5=69934cba6824fc7be6a10a0fe6629551
DOI: 10.1080/10691316.2011.624933
ISSN: 10691316
Cited by: 7
Original Language: English