Journal of Health Care for the Poor and Underserved
Volume 22, Issue 2, 2011, Pages 491-505

Satisfaction with health care among Latinas (Article)

Abraído-Lanza A.F. , Céspedes A. , Daya S. , Flórez K.R. , White K.
  • a Department of Sociomedical Sciences, Mailman School of Public Health, Columbia University, New York (NY), United States
  • b Steinhardt School of Education, New York University, United States
  • c New York City Department of Health and Mental Hygiene, United States
  • d RAND Corporation in Santa Monica, California (CA), United States
  • e Department of Epidemiology and Biostatistics, Arnold School of Public Health, University of South Carolina, United States

Abstract

Despite growing interest in disparities in access to health care, relatively little is known about different facets of care among Latinas, their satisfaction with the care they receive, and the predictors of satisfaction. This study examined whether various health care access and context factors, the quality of the patient-physician interaction, and medical mistrust predict satisfaction with health care among Latina immigrants in New York City. Structured interviews were conducted with 220 Latinas predominantly from the Dominican Republic and aged 40 years or over. Of the access to health care variables examined, greater waiting time predicted dissatisfaction with health care. Greater quality of the patient physician interaction predicted less dissatisfaction. The effect of the patient-physician interaction on dissatisfaction was mediated, in part, by waiting time. The results illustrate the important role of specific health care factors in satisfaction with care.

Author Keywords

Hispanic Latino access to health care Patient satisfaction

Index Keywords

doctor patient relation Physician-Patient Relations psychological aspect human middle aged statistics Time Factors ethnology Hispanic Americans qualitative research United States Humans Hispanic Trust Emigrants and Immigrants female patient satisfaction Article adult migration New York City health care quality Quality of Health Care Delivery of Health Care Health Services Accessibility time health care delivery
Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-80051629691&doi=10.1353%2fhpu.2011.0042&partnerID=40&md5=d405340ae1aac39479588221c0b12ce7
DOI: 10.1353/hpu.2011.0042
ISSN: 10492089
Cited by: 18
Original Language: English