Zeitschrift fur Evidenz, Fortbildung und Qualitat im Gesundheitswesen
Volume 105, Issue 10, 2011, Pages 743-750

He that knows nothing doubts nothing: Availability of foreign language patient education material for immigrant patients in Germany - A survey [Wer nichts weiß, muss alles glauben: Fremdsprachige Patienteninformationen - Bestandsaufnahme und Entwicklungspotenzial] (Article)

Bungartz J.* , Szecsenyi J. , Joos S.
  • a Abteilung Allgemeinmedizin und Versorgungsforschung, Universitätsklinikum Heidelberg, Vossstr. 2, Geb. 37, 69115 Heidelberg, Germany
  • b Abteilung Allgemeinmedizin und Versorgungsforschung, Universitätsklinikum Heidelberg, Vossstr. 2, Geb. 37, 69115 Heidelberg, Germany
  • c Abteilung Allgemeinmedizin und Versorgungsforschung, Universitätsklinikum Heidelberg, Vossstr. 2, Geb. 37, 69115 Heidelberg, Germany

Abstract

Patients with little knowledge of the German language have a special need for information. Due to language barriers they behave more passively in medical encounter, have a poorer knowledge about their disease and are generally less satisfied with their medical care. Foreign language patient information material could bridge the gap between medical consultation and the patients' self-responsibility and involve patients more actively in the treatment process. Based on extensive research in several areas (internet, clinic and practice leaflets, drug patient information leaflets) the present article illustrates that in all these areas foreign language patient information is very poorly available compared to German material. The reinforcement of the development of such material could lead to a higher involvement of immigrant patients' in the decision-making process, higher rates of patient safety and satisfaction and, overall, to a better quality of care for all patient groups in Germany.

Author Keywords

Quality of care foreign language patient information material decision making process Patient safety immigrant patients

Index Keywords

[No Keywords available]
Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-83655167218&doi=10.1016%2fj.zefq.2011.09.028&partnerID=40&md5=0e928cb5f22830412634b69e345043db
DOI: 10.1016/j.zefq.2011.09.028
ISSN: 18659217
Cited by: 5
Original Language: German