Relatively few studies have focused on migrants who returned to the country of their origin or their parents' origin. Still fewer have examined the communication patterns of call center workers who live in one country but conduct all of their business in the language and culture of another country. Drawing on work by Portes and Bourdieu, this study treats the use of traditional media and the Internet and its relation to the bridging and bonding behavior of a group of Turks who returned to Istanbul from the Netherlands and who are now employed by a Dutch call center company. Based on a survey and three focus groups of employee participants, this research finds that more recent and younger returnees primarily bond with family and friends in Holland through use of Dutch media and Internet use, whereas longer term returnees connect more with Turkish media. Some bridging was occurring through interpersonal communication with Turks by the younger and more recent arrivals. © 2010 SAGE Publications.

Call centers Migrants Media Returnees ethnic minorities Social capital

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