World hospitals and health services : the official journal of the International Hospital Federation
Volume 45, Issue 3, 2009, Pages 7-9

"Migrant-friendly hospitals": a European initiative in an age of increasing mobility. (Article)

Bischoff A.* , Chiarenza A. , Loutan L.
  • a Department of Community Medicine and Primary Care, Geneva University Hospitals, Switzerland
  • b Department of Community Medicine and Primary Care, Geneva University Hospitals, Switzerland
  • c Department of Community Medicine and Primary Care, Geneva University Hospitals, Switzerland

Abstract

European cities are characterized by increasing numbers of foreign-born and foreign-language speaking inhabitants. The resulting cultural and linguistic diversity presents a number of challenges to health-care services. This paper describes a European initiative aimed at improving hospitals' responses to the health-care needs of migrants and ethnic minorities. We summarise the current health situation of these groups, describe how the EU initiative began and how it led to the Amsterdam declaration, and conclude by outlining current developments.

Author Keywords

[No Keywords available]

Index Keywords

policy Hospitals hospital Transients and Migrants Organizational Policy patient satisfaction cultural competence Communication Cultural Competency Europe Article interpersonal communication human Humans migration travel
Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-77949492939&partnerID=40&md5=ecce600a8bd1ce1b710423be9d025758
ISSN: 10290540
Cited by: 7
Original Language: English