Geoforum
Volume 39, Issue 6, 2008, Pages 2030-2038

Emotional labour/body work: The caring labours of migrants in the UK's National Health Service (Article)

Dyer S.* , McDowell L. , Batnitzky A.
  • a School of Geography, Oxford University Centre for the Environment, South Parks Road, Oxford, OX1 3QY, United Kingdom
  • b School of Geography, Oxford University Centre for the Environment, South Parks Road, Oxford, OX1 3QY, United Kingdom
  • c School of Geography, Oxford University Centre for the Environment, South Parks Road, Oxford, OX1 3QY, United Kingdom

Abstract

The provision of care is an increasingly pressing issue in the Global North. With an ageing population and policies encouraging women into the labour market, there is a growing need for workers to undertake paid caring. This poses important and urgent questions about the social organisation of labour markets. Care work typically is low paid and undertaken in precarious, informal, or temporary situations. Many posts are filled by economic migrants, raising concerns about a care deficit in sending countries. In this paper we examine the 'caring work' undertaken by migrant workers in a West London Hospital. We employ a twofold characterisation of caring work. Like other bottom-end service sector work, this work is characterised by the face-to-face 'emotional labour'. However, it also requires 'body work': close and often intimate physical contact between carers and those they care for. We argue that both of these aspects are important in understanding how caring work is constructed as poorly regarded and low paid. We show how these features play out in particular ways for migrant workers employed in such caring work. © 2008 Elsevier Ltd. All rights reserved.

Author Keywords

Migration Care Service sector employment Greater London Body work Emotional labour

Index Keywords

United Kingdom England working conditions Eurasia Western Europe health services Europe employment service sector London [England] migrant worker

Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-56949105271&doi=10.1016%2fj.geoforum.2008.08.005&partnerID=40&md5=527616a50672a7f4618dadfcc56984ba

DOI: 10.1016/j.geoforum.2008.08.005
ISSN: 00167185
Cited by: 98
Original Language: English