International Journal of Hospitality Management
Volume 37, 2014, Pages 111-120

Migrant labor in hospitality: The Cyprus experience (Article)

Zopiatis A.* , Constanti P. , Theocharous A.L.
  • a Department of Hotel and Tourism Management, Cyprus University of Technology, Spirou Araouzou 115, P.O. Box 50329, 3036 Limassol, Cyprus
  • b School of Business and Management, University of Central Lancashire (Cyprus), 12-14 University Avenue, Pyla, 7080 Larnaka, Cyprus
  • c Department of Hotel and Tourism Management, Cyprus University of Technology, Spirou Araouzou 115, P.O. Box 50329, 3036 Limassol, Cyprus

Abstract

The hospitality industry depends to a great extent on migrant employees for its day-to-day operations. Cyprus' accession to the European Union (EU) in 2004 saw an influx of migrant employees, mainly from 'New Europe', a development which posed and continues to pose, numerous organizational challenges. Adopting a qualitative methodology, the study set out to investigate migrants' employment experiences in Cyprus, via the views of three different groups of employees; managers, local and migrant employees. Findings, can inform both industry stakeholders and academic scholars, while enhancing our collective knowledge regarding migrants' contributions to the industry, 'push' and 'pull' factors of migrant employment, their intercultural relationships with the host population, and the impacts that migrant employment can have on the service delivery process. © 2013 Elsevier Ltd.

Author Keywords

Hospitality industry Labor migration Migrant employees Cyprus

Index Keywords

[No Keywords available]
Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-84888796476&doi=10.1016%2fj.ijhm.2013.11.002&partnerID=40&md5=265dae30ea60f198d5932fd2a0f5b42e
DOI: 10.1016/j.ijhm.2013.11.002
ISSN: 02784319
Cited by: 21
Original Language: English