Administration and Policy in Mental Health and Mental Health Services Research
Volume 43, Issue 4, 2016, Pages 555-568

Characteristics of Successful and Unsuccessful Mental Health Referrals of Refugees (Article)

Shannon P.J.* , Vinson G.A. , Cook T.L. , Lennon E.
  • a School of Social Work, University of Minnesota, 105 Peters Hall, 1404 Gortner Avenue, St. Paul, MN 55108, United States
  • b Research Department, Center for Victims of Torture, Minneapolis, MN, United States
  • c School of Social Work, University of Minnesota, St. Paul, MN, United States
  • d Center for Victims of Torture, Minneapolis, MN, United States

Abstract

In this community based participatory research study, we explored key characteristics of mental health referrals of refugees using stories of providers collected through an on-line survey. Ten coders sorted 60 stories of successful referrals and 34 stories of unsuccessful referrals into domains using the critical incident technique. Principal components analysis yielded categories of successful referrals that included: active care coordination, establishing trust, proactive resolution of barriers, and culturally responsive care. Unsuccessful referrals were characterized by cultural barriers, lack of care coordination, refusal to see refugees, and system and language barriers. Recommendations for training and policy are discussed. © 2015, Springer Science+Business Media New York.

Author Keywords

Refugee barriers to care Mental health system navigation Refugee service utilization Refugee mental health screening Refugee mental health

Index Keywords

communication barrier Communication Barriers refugee mental health service human Refugees Mental Health Services qualitative research Mental Disorders mental disease Surveys and Questionnaires United States Humans Trust male female patient referral Referral and Consultation questionnaire Culturally Competent Care participatory research Community-Based Participatory Research principal component analysis transcultural care Midwestern United States
Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-84924103849&doi=10.1007%2fs10488-015-0639-8&partnerID=40&md5=05f57924b717288f3b18b7a4c3f394f7
DOI: 10.1007/s10488-015-0639-8
ISSN: 0894587X
Cited by: 11
Original Language: English