Journal of Services Marketing
Volume 31, Issue 4-5, 2017, Pages 373-384
Reconstructing lives: transformative services for human trafficking survivors (Article)
Loomba A.P.S.*
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a
School of Global Innovation and Leadership, San Jose State University, San Jose, CA, United States
Abstract
Purpose: The purpose of this paper is to introduce a transformative service-based model, which analyzes tripartite service interaction logics among trafficking survivors, anti-trafficking agencies and the community during a process of actively- and passively transformative exchanges. It aims to help researchers and practitioners better understand services that facilitate reintegration of trafficking survivors into society. Design/methodology/approach: Using theory development from sociological and liminality schools of thought, this paper explores a variety of coping strategies that anti-trafficking agencies can offer human-trafficking survivors in post-trafficking service settings. Findings: A novel transformative service-based framework extends current conceptualizations of social and service exchange in a tripartite interaction setting. Anti-trafficking agencies can create a supportive community environment to offer trafficking survivors passively transformative services and to cultivate and nurture their coping skills towards reintegration into society. Research limitations/implications: Important implications for transformative service-based theory and practice of serving trafficking survivors are discussed. In addition, the study limitations are addressed. Practical implications: The transformative service-based model analyzes tripartite service interaction logics during a process of exchanges between trafficking survivors, anti-trafficking agency and community ecosystem to achieve meaningful post-trafficking reintegration into society. Social implications: Using the transformative service model, community ties need to be re-established for trafficking survivors to achieve successful reintegration into society, and for communities to heal and restore human dignity. Originality/value: This research proposes a new framework for actively- and passively-transformative service logic for anti-trafficking agencies to offer assistance to trafficking survivors, based on sociological and liminality schools of thought. © 2017, © Emerald Publishing Limited.
Author Keywords
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Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85027854781&doi=10.1108%2fJSM-06-2016-0228&partnerID=40&md5=c6f9c33455630a4368be6093e6f9fa8d
DOI: 10.1108/JSM-06-2016-0228
ISSN: 08876045
Cited by: 3
Original Language: English