Journal of Immigrant and Minority Health
Volume 20, Issue 4, 2018, Pages 920-925
Exploring Health Service Underutilization: A Process Evaluation of the Newcomer Women’s Health Clinic (Article)
Chan M.* ,
Johnston C. ,
Bever A.
-
a
BC Women’s Hospital and Health Centre, Ambulatory Programs, F2-4500 Oak Street, B223A, Vancouver, BC V6H 3N1, Canada
-
b
BC Women’s Hospital and Health Centre, Ambulatory Programs, F2-4500 Oak Street, B223A, Vancouver, BC V6H 3N1, Canada
-
c
BC Women’s Hospital and Health Centre, Ambulatory Programs, F2-4500 Oak Street, B223A, Vancouver, BC V6H 3N1, Canada
Abstract
The BC Women’s Hospital and Health Centre’s Newcomer Women’s Health Clinic (NWHC) opened in 2014 to fill a gap in services for newcomer women to Canada residing in Metro Vancouver. After 1 year the NWHC was operating at only 50% capacity. An evaluation was conducted to better understand the underutilization of clinic services. Evaluation data was collected via patient intake forms, patient feedback surveys, and one-to-one interviews with both newcomer women and service providers who work with newcomer women. Results highlight the heterogeneity in newcomer women’s experiences including different perceptions of health, health needs, and health-seeking behaviours. Despite the population’s diversity, some common experiences exist, including difficulties navigating and accessing a new health system and lack of awareness of the NWHC. Findings provide insight for improving the delivery of NWHC services, and contribute to a rich and ongoing dialogue concerning the diversity of experiences of newcomer women in Canada. © 2017, Springer Science+Business Media, LLC.
Author Keywords
Index Keywords
Link
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85025080801&doi=10.1007%2fs10903-017-0616-2&partnerID=40&md5=8def1cd9f8c9fb9c2ca98eecdcd8e052
DOI: 10.1007/s10903-017-0616-2
ISSN: 15571912
Original Language: English