Background: In 2014, the parliament of the federal state of Lower Saxony (Germany) implemented a three-year pilot project to reduce barriers to healthcare for undocumented migrants. For this purpose, two counselling centres (CCs) were established (Hanover and Goettingen), where undocumented migrants receive treatment vouchers for the medical treatment of acute medical issues, check-ups, and vaccination. Objective: We assessed which medical services were used in order to identify needs and recommend specific improvements to policymakers. Methods: We analysed CC data from the first two years after starting the project (1 February 2016–31 January 2018). We described demographic characteristics of attendees, reasons for attendance, and medical diagnoses. Additionally, we carried out explorative interviews on the subject of vaccination in one CC (February–May 2018). Results: In total, 236 undocumented migrants received 698 vouchers. The number of vouchers issued increased over time: from 17/month (February–July 2016) to 44/month (August 2017–January 2018); 56% were female and 16% were younger than 18 years. Half of the women (66/132) attended for prenatal care. In 4% (9/236) of attendees vaccinations were given. Of 25 people approached for explorative interviews, 18 participated. All of them were generally open about vaccinations; 12 (67%) had already received vaccinations at some point. Conclusions: The increasing use of CCs shows the need for low-threshold healthcare access, particularly for vulnerable groups (children, pregnant women). Vaccinations were rarely performed. Strengthening vaccination literacy by providing more information to both physicians and attendees can increase vaccination uptake. © 2019, Springer-Verlag GmbH Deutschland, ein Teil von Springer Nature.

Vaccination Utilization Undocumented migrants Irregular migrants prevention

Vulnerable Populations vulnerable population Germany health promotion prenatal care health care policy human statistics and numerical data controlled study interview Humans migrant male counseling female pilot study pregnancy Article literacy medical service adult migration health care access pregnant woman Health Policy Transients and Migrants vaccination maternal health service Maternal Health Services Pilot Projects Health Services Accessibility primary health care health care delivery Child